Versa 2 heart rate feature stopped working

[adina77]

hi

recently the heart rate function isn't working. I have it on the right arm and everything. the green light on the back isn't shining to show that its working. the Fitbit works perfectly except again for the heart rate. how can I fix it? is there a way to fix it? thanks

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @adina77.

I am sorry to hear the heart rate function isn't working on your watch. I appreciate the additional details and I am here to help. I recommend following our heart-rate tracking troubleshooting steps in our help article What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[adina77]

hi

thank you for the suggestions. i read them all and it turned out that my heart rate tracker was turned off. so i turned it back on. thanks again 🙂

[LiliyaFitbit]

Hi @adina77, thank you for your reply.

I am glad to hear the issue is resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!