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Versa 2 heart rate inaccuracies after the update

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‎03-30-2021 14:06 - last edited on ‎03-31-2021 05:33 by Fitbit Moderator

‎03-30-2021 14:06 - last edited on ‎03-31-2021 05:33 by Fitbit Moderator

My Versa 2 has an extremely inaccurate heart rate reading during exercise. When my bpm is in peak the tracker reads my bpm is in the 120's. It won't read anything above179bpm and then drastically drops. I reported it to fitbit and kept getting the same reply on how to restart my device and how to wear it correctly. After about 8 weeks I received a replacement that worked for a week until I did the firmware update. Now the replacement is doing the same exact thing. Looks like I am not the only one and this has become a huge issue. I have weeks upon weeks of inaccurate calories and heart rate tracking. I am almost sorry I bought this.

 

Moderator Edit: Clarified subject

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‎03-31-2021 05:38 - edited ‎10-02-2023 05:32

‎03-31-2021 05:38 - edited ‎10-02-2023 05:32

Hi there, @Lauren55. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for letting us know about this issue with the heart rate inaccuracies after the update. We've informed our team about this and they're now  are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


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