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Versa 2 heart rate inaccurate

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‎03-06-2021 09:15 - last edited on ‎03-07-2021 17:24 by Fitbit Moderator

‎03-06-2021 09:15 - last edited on ‎03-07-2021 17:24 by Fitbit Moderator

My versa 2 is just a touch over a year old. 

it no longer registers my HR when working out, it vibrates every 3 minutes for no reason (which stinks because I use the smart alarm wake up and can no longer wear at night when sleeping). 

I chose a Fitbit over the Apple Watch for Christmas 2019 and now I’m afraid I made a horrible mistake. 

 

Moderator Edit: Clarified subject

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‎03-07-2021 17:24 - last edited on ‎03-13-2025 08:43 by Fitbit Moderator

‎03-07-2021 17:24 - last edited on ‎03-13-2025 08:43 by Fitbit Moderator

Hi @Ksm1862, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

  1. What were you doing when you noticed the problem? Since you were exercising, can you please specify which exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

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‎03-09-2021 03:46

In response to RicardoFitbit

‎03-09-2021 03:46

I wear it a finger above my wrist and a little tighter but not restrictive like the troubleshooting suggests. 

I first noticed it when I was on the stairclimber. My Fitbit said 112 bpm and I could feel my heart rate being at peak. It’s the one exercise that will get my HR up without issue. 

I noticed that there was an update so I did exactly that. Made the inaccuracy even worse and now it vibrates every 2-3 min for no reason. 

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‎03-09-2021 06:14

In response to Ksm1862

‎03-09-2021 06:14

I am experiencing the exact same problem with my versa 2 and it’s also just over a year old. Iv try all the recommendations and still no change to my versa. 

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