Versa 2 heart rate inaccurate

[Reesefit]

Im so disappointed with my Versa 2. As long as I'm not working out, it's fine. Heart rate so inaccurate, reading far lower than it is. I've tried "all the tricks and tips." 

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @Reesefit.

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend confirming our tips in How do I improve the accuracy of a heart-rate reading? and What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Hope this helps. 

[Reesefit]

Thanks

[LiliyaFitbit]

Thank you for your reply, @Reesefit.

I appreciate your feedback and hope you continue enjoying the Fitbit experience. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[corrinnicole]

Hi! 

I have the same problem and have tried every thing from this thread but it doesn't work. There is no green light at the back of my watch either. What can I do? Do I need to do a factory reset? 

[Culpjp]

I've found that if I wet the back of my versa the heart rate monitor is more accurate, when I'm working out. It also seems to help with it wanting to take awhile before getting a good reading when I first start my workout. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @corrinnicole and @Culpjp.

@Culpjp I appreciate your participation in the Forums and sharing your experience and solution. Thank you for your time and efforts to help other users. 

@corrinnicole I am sorry that you are going through the same situation. I appreciate your efforts and understand your concern. I was able to see that you have already contacted our Support team regarding this. Please feel free to contact our team back as they already have all the details and special tools to continue assisting you. Meanwhile, I recommend confirming the steps to restart your watch: How do I restart my Fitbit device?

See you around.

[Peterrunning]

Hi there, I'm having the same issues with my Versa 2. I noticed that during exercise the Heart rate drop from 145 to 74 BPM I did all the tips mentioned in the previous post with no improvement in the lecture , is there anything else that can be done to fix this issue? Thanks