Versa 2 heart rate is freezing

[lrhanson]

I have had my Versa 2 for a year. All of the sudden the heart rate is either not reading at all or it gets frozen on one numberX I have tried to clean the sensor and restart the watch. It seems to help for a short bit but then just freezes up again. Super frustrating.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @lrhanson, welcome to our Fitbit Community. Regarding the heart rate tracking issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀