Versa 2 heart rate isn't working properly

[Adecamillo]

My versa 3 keeps getting locked on one heart rate and I reset it it works for a few minutes and then gets stuck again

Moderator Edit: Clarified subject

[Guy_]

Hi @Adecamillo -  this can be a clock face issue.

To check, swipe the watch face left, click on the Today app, scroll to heart rate and see if it changes as you do things.

If it works there then the watch is fine.

You can also restart a clock face by starting Settings and returning to the clock face, quicker that restarting the whole watch. If you do that and it corrects it for a while it confirms it is a clock face issue.

If either indicate a clock face issue try changing to another clock face.

[MarreFitbit · Accepted solution]

Hi there, @Adecamillo. Welcome to the Community Forums. Thank for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you so much for your help. 

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.