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Versa 2 heart rate monitor not accurate

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‎10-21-2020 12:18 - last edited on ‎10-26-2020 14:27 by Fitbit Moderator

‎10-21-2020 12:18 - last edited on ‎10-26-2020 14:27 by Fitbit Moderator

Hi

The heart rate is not accurate on my versa so I am wondering if there is a heart rate belt which I can wear and sync to my watch?

 

Moderator Edit: Clarified subject

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‎10-26-2020 14:32 - edited ‎09-25-2023 05:25

‎10-26-2020 14:32 - edited ‎09-25-2023 05:25

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't tracking your heart rate accurately, I understand where your concern is coming from. I'll be glad to help you.

If you haven't done so yet, I'd recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? 

Regarding your inquiry, please note we don't have or provide any heart rate belt which you can wear and sync to your Versa 2. We rely on feedback like yours to help us develop products and features that we know our community wants to see. I'd suggest adding your comment and vote to this feature: Ability to use Chest Strap Heart Rate Monitor or foot pods . If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-26-2020 14:32 - edited ‎09-25-2023 05:25

‎10-26-2020 14:32 - edited ‎09-25-2023 05:25

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't tracking your heart rate accurately, I understand where your concern is coming from. I'll be glad to help you.

If you haven't done so yet, I'd recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? 

Regarding your inquiry, please note we don't have or provide any heart rate belt which you can wear and sync to your Versa 2. We rely on feedback like yours to help us develop products and features that we know our community wants to see. I'd suggest adding your comment and vote to this feature: Ability to use Chest Strap Heart Rate Monitor or foot pods . If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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