Versa 2, heart rate monitor not working

[kawods]

Hi all Versa 2 users. 

I excitedly bought my Versa 2 the day it came out.  When my heart rate monitor quit working, no green lights, I turned  to the Help Forums (as Fitbit directs us to),  I tried many suggestions from here, talking to customer service, and instant messaging with them.  Still, nothing worked. I received an email from Fitbit earlier saying because it is now out of warranty the best they will do is offer me 35% off of a new device for 30 days from their own website.  For Fitbit Versa 2 users that this has happened to, I am the one who completely understands your frustration.  Not a computer generated reply message. Maybe this is a coincidence a lot of issues happened around the time the new Fitbits came out, recent updates, or because of the holiday season.  Perhaps if Fitbit gets enough complaints about this from their consumers they will value us as people.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums @kawods.  

Thank you all the details you've provided about the inconvenience you've experienced with your Versa 2. 

I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them.

I'm sorry to see that you've this problem with your watch, it is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you again for taking the time to share your feedback. 

Let me know if you have further questions.