Versa 2 heart rate monitor not working

[jufloresc]

It’s been a couple weeks now that my tracker has not been good at showing my heart rate. For days the laser will not work and it will not show the heart rate. Many times it will show the heart rate and stay at that rate for hours until the laser stops working again. I’ve tried to restart it several times and the problem has not been fixed. What should I do?

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @jufloresc.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[jufloresc]

Hello! Tried all those and still not working unfortunately 😞 

[LiliyaFitbit]

Thank you for your reply, @jufloresc.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

See you around.