Versa 2 heart rate monitor problem

[Liam_Devaney]

I just bought the versa 2 today. And one thing that I have noticed is that the heart rate reading is way to high to my resting heart rate. Also when I go to check the heart rate by raising my arm and the heart rate jumps from 70 to 95 and stays there, when my resting heart rate is 61. I had a charge 3 and that was quite accurate. I have tried all of the tips to improve the accuracy but it’s still not working, and even cleaning it hasn’t worked. What can I do to fix it, or is the versa 2 faulty?

Moderator edit: format

[JuanJoFitbit]

Hi @Liam_Devaney, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the heart rate accuracy issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.