Versa 2 heart rate monitor stopped working

[cdvipul]

My Versa 2 heartrate monitor just randomly decided to stop working, 200$ worth of money reduced to waste !! What is going on  ?? how do i get this fixed, Did a factory reset, tried multiple setting issue still persists !

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @cdvipul, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you got in touch with our Support Team after posting here. If you have any questions as regards of the resolution of your case, feel free to update your support case or wait until they reach back to you for more details of it. You can also check our warranty policies here for a better understanding.

[cdvipul]

They did nothing just told me its outta warranty n told me thyd give me a discount to invest my hard earned money in another device !!

Guys it is an issue with something fitbit did, a hell lot of people r facing this issue, its not a one off, u shoul owe that the isaue is at yr end & fix it not give diacounts for people to invest more money into yr products, extremely dissapointed!!!

[MarreFitbit · Accepted solution]

@cdvipul I totally understand where you're coming from.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, check our warranty policies fitbit.com/legal/returns-and-warranty.