Versa 2 heart rate monitor stopped working

[Person29]

My heart rate monitor stopped working the other day.  I’ve tried uninstalling the device and reinstalling it and doing a factory reset on the watch.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Person29. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Person29]

Thanks for the suggestion.  I just followed the process and unfortunately I still have the  - - for heart rate

[Katdem]

I got the same problem with my versa lite..tried your steps but it isn't working..

[annettegs]

I’ve done these steps and the heart monitor is still not working. This happened after the software update. It was working perfectly fine before the update of software. 

[Person29]

Myself and other people are still having this issue. Any other suggestions? 

[MarreFitbit]

@Person29 @annettegs @Katdem I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.