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Versa 2 heart rate monitor stopped working

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‎09-09-2020 07:36 - last edited on ‎09-10-2020 11:24 by Fitbit Moderator

‎09-09-2020 07:36 - last edited on ‎09-10-2020 11:24 by Fitbit Moderator

I have a problem with my versa 2 - it’s is a replacement I received fairly recently after issues with my last watch.

this morning my heart rate monitor was freezing - I did a work our showed 95bpm throughout then I reset the watch and it got stuck on 85bpm for a while. However now it is showing nothing no reading a no green light on the back.

i have downloaded the latest software this morning 

I have reset and restarted the watch 

I have charged the watch 

I have made sure the heart rate monitor is on , on the watch

i have contacted support via twitter and still waiting for a response 

this is my second watch in 9 months 

 

Any help or ideas?

 

 

Moderator Edit: Clarified subject

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‎09-10-2020 11:55 - edited ‎10-10-2023 12:54

‎09-10-2020 11:55 - edited ‎10-10-2023 12:54

Hi there @linzilfc, welcome to the Community Forums. I'm sorry to hear about the issues you've been having with your Versa 2's heart rate readings. I understand how you must be feeling. I appreciate your time and efforts in troubleshooting the issue prior to posting here. 

I've seen our Social Media Team has create a case on your behalf so our Customer Support can continue assisting you and tell you what your options are. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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