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Versa 2 heart rate monitor stopped working

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‎01-04-2021 07:04 - last edited on ‎01-04-2021 15:32 by

‎01-04-2021 07:04 - last edited on ‎01-04-2021 15:32 by

My heart rate monitor stopped working a couple weeks ago. The light on the back of the vers 2 doesn't come on at all. I have tried everything, resetting the versa, turning it off and on, deleting the app and reinstalling it, turning heart rate monitoring off and on but nothing works. It is only a year old.

 

 

Moderator edit: subject for clarity 

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‎01-04-2021 07:08

‎01-04-2021 07:08

Hi @Tadpole87 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa 2. It sounds like you have tried the things I would recommend already, so I believe the next step is to contact customer service HERE. Fingers crossed they have a way to fix the issue for you. 

Marci | Bellevue, WA
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