Versa 2 heart rate monitor stopped working

[Redsfan1981]

I’ve done all the steps listed on the forum to try to reset and still no heart rate or lights on back. Please help. 

Moderator Edit: Clarified subject

[Guy_]

Is your watch working correctly otherwise?

Obviously you tried?

On the watch

Swipe left

Click settings

Check Heart rate is on

Presumably you also tried a shutdown?

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

[MarreFitbit]

Hi there @Redsfan1981, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

Let me know how it goes. 

[B.Sinn3d]

Issue is with latest firmware.  Alot of other customers (including me) are having the same issue.  Look at the pinned thread re: latest update. 

[Guy_]

Here is the official Fitbit App announcement which doesn't show the versions currently being installed.

Here is the official Firmware announcement which does show the versions currently available.

With the current versions there are indeed problems, notably with the Versa 2. It all depends on which firmware version, phone and Fitbit App version you currently have.

Probably best to contact Fitbit Support directly. They may be able to help you.

[MarreFitbit · Accepted solution]

Hi there @B.Sinn3d, welcome on board. If you're having the same issues with the heart rate, please take a look at this post where I provide troubleshooting for that specif issue. 

If you have any other issue, feel free to let me know so I can better assist you.

If you have any additional questions about your Fitbit device or services, visit help.fitbit.com.