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Versa 2 heart rate monitor stopped working

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‎03-07-2021 19:50 - last edited on ‎03-08-2021 06:02 by Fitbit Moderator

‎03-07-2021 19:50 - last edited on ‎03-08-2021 06:02 by Fitbit Moderator

I’ve had my FitBit for just over a year and this past week, the heart rate sensor has quit working on me. My heart rate lights don’t work. I’ve removed Versa from app, removed app from phone, reset versa and restored the watch to factory settings. I’ve cleaned the back of watch, cleaned my arm and lights still don’t flash. Also doesn’t receive calls or notifications after recent updates. 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-08-2021 06:04 - edited ‎04-26-2024 08:31

‎03-08-2021 06:04 - edited ‎04-26-2024 08:31

Hi there @ShelbiColyar, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done so far.

Maria | Community Moderator, Fitbit


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‎03-08-2021 06:08

‎03-08-2021 06:08

Same here!

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‎03-09-2021 04:10 - edited ‎04-26-2024 08:31

In response to ashleyY

‎03-09-2021 04:10 - edited ‎04-26-2024 08:31

Hi there @ashleyY, welcome on board. 

I've seen you reached out to our Support Team after posting here and they helped you already. If you have any questions or concerns, please feel free to update your support case so they can continue assisting you.

Maria | Community Moderator, Fitbit


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‎04-13-2021 04:45

‎04-13-2021 04:45

Same here! I’ve tried many things!

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