Versa 2 heart rate monitor stopped working

[Spicer87]

Hi there can anyone help my versa 2 heart monitor just stopped working and I have tried everything suggested on the forums and the resets and nothing works , I don’t know what to do now as that was the function I needed the most can someone help me please , it just won’t work no matter what I do x 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Spicer87.

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

There are some factors can affect your heart-rate reading on your watch. Please make sure to have followed these tips to resolve heart-rate tracking issues. In addition, you can turn off/on the heart-rate tracking. For instructions on how to navigate your Tracker, please visit this article.

Whether you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[JKlare78]

I too am having the same issue. It's not something I ever paid attention to but I can recall it never worked from the day I unboxed it. It was bought brand new from a store and initially I had a very difficult time trying to get it to connect Via Bluetooth for months on end, it finally did. I guess I was so accustomed to it not working properly that I was just elated and thankful that I was connected and didn't care about the fact that it wasn't working properly or doing what it's main job was which is to inform me of my heart rate.i didn't pay half price for it so I don't expect it to work half the time and I didn't pay partially so it could partially work, I paid full price so I expect it to work fully! I try chatting and it doesn't work, just a blank screen. Next step is a call 

[EdsonFitbit]

Welcome to the Fitbit Community, @JKlare78.

Thanks for the time you spent trying to resolve the issue with your Fitbit Versa 2.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Please let us know if you have any questions.