Versa 2 heart rate monitor stopped working

[Bill1972]

My fitbit versa 2 bpm is not working the green flashing light isn't flashing and it was a gift to me so I'm not sure if it is cover under warranty?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Bill1972. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

Regarding your concern about the warranty, see our Return Policy and Warranty

Hope this helps.