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Versa 2 heart rate monitor stopped working

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‎01-26-2022 07:50 - last edited on ‎01-27-2022 05:21 by Fitbit Moderator

‎01-26-2022 07:50 - last edited on ‎01-27-2022 05:21 by Fitbit Moderator

I've tried factory reset, etc although my green light sensor isn't working and stopped on Jan 20. Please help

 

Moderator Edit: Clarified subject

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‎01-27-2022 05:22 - edited ‎10-30-2023 15:15

‎01-27-2022 05:22 - edited ‎10-30-2023 15:15

Hi there, @Baston. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team before posting here. If the steps they provided didn't work, please feel free to contact our team back so they can continue assisting you.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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