Versa 2 heart rate monitor stopped working

[MangieMerida]

Hello,

I bought my Fitbit Versa 2 exactly 5months back. It was running very smoothly untill today, suddenly it stopped tracking my heart rate . Then after sometime monitor also went out. Kindly look into this problem.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MangieMerida. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.