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Versa 2 heart rate monitor stopped working

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‎03-24-2024 20:13 - last edited on ‎03-25-2024 11:43 by Fitbit Moderator

‎03-24-2024 20:13 - last edited on ‎03-25-2024 11:43 by Fitbit Moderator

I am beyond frustrated.  I contacted tech support twice after I tried everything I could to try and get the green sensor lights to work and to monitor my heart rate and sleep.  Nothing.  The last time I chatted with them they said they would send me a message as they had to research it.  Still haven't heard from anyone.  I feel with how much their device cost and how much premium service is,  it should be working better then it does.  I ordered me a different brand watch.  I'm going to do away with this poorly ran and poorly working service.  I will get my new watch in a few days.  If I don't recieve a fix or solution to this my service will be canceled.  

Moderator Edit: Clarified subject

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‎03-25-2024 06:01

‎03-25-2024 06:01

@TJDucharme 

Hello, I've moved your post to the appropriate forum for your device.  You will get better responses to your issue in that forum,

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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