Versa 2 heart rate monitor stopped working

[Sghosh08]

Hi! I use versa 2, sense my heart beat monitor does work, just shows _ _. I tried everything, syncing, reinstalling still doesn't work, neither I see the green light that used to flicker. I really need this feature for some health related issues. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sghosh08. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the heart rate on your Versa 2 is still not working. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Sghosh08]

Hi Marre, thank you so much for taking the time to explain the steps thoroughly and I followed the same. Still my device doesn't track my heart rate and shows _ Can you please recommend the next steps. Adding a picture for reference. Please let me know the next steps. 

[MarreFitbit · Accepted solution]

@Sghosh08 You're very welcome! Thank you so much for following the steps recommended and for the image attached. 

In addition to the steps you have done so far, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.