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Versa 2 heart rate not working after swimming

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‎07-26-2021 22:11 - last edited on ‎07-28-2021 04:34 by Moderator Alum

‎07-26-2021 22:11 - last edited on ‎07-28-2021 04:34 by Moderator Alum

This is the second time it's done this to me, only after coming in contact with pool water...resets and restarts don't seem to help! Guess it's not really water resistant. 

 

 


Moderator edit: subject updated for clarity

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‎07-28-2021 04:33 - last edited on ‎11-24-2024 05:48 by Fitbit Moderator

‎07-28-2021 04:33 - last edited on ‎11-24-2024 05:48 by Fitbit Moderator

Welcome to the Fitbit Community forums, @G0rg30usMom. 

Thank you for sharing this information about the problem you've been experiencing with your Versa 2 watch. 

In this case, since your watch is designed to track swimming without any problem, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-28-2021 04:42

In response to DavideFitbit

‎07-28-2021 04:42

Yeah I did that once. Followed the same steps. And still hasn't returned to working order. 

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‎07-30-2021 14:14 - last edited on ‎11-24-2024 05:48 by Fitbit Moderator

In response to G0rg30usMom

‎07-30-2021 14:14 - last edited on ‎11-24-2024 05:48 by Fitbit Moderator

@G0rg30usMom Thank you for your reply. 

In this case, since you already tried all the troubleshooting steps found in the Community forums to try to resolve the problem with the heart rate information, I recommend that you continue the assistance process with the Customer Support team so they can let you know how to proceed. Let me know of the steps that you already tried and were not successful. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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