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Versa 2 heart rate not working after troubleshooting

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‎07-18-2020 14:38 - last edited on ‎07-19-2020 12:34 by

‎07-18-2020 14:38 - last edited on ‎07-19-2020 12:34 by

I’ve read through but no answer for this... I’ve tried all steps and was working through this with live chat. Heart rate is no longer reading or showing on my versa 2. We tried the change in settings and syncs and then did the factory reset. Then the live chat rep said to chat again if it did t work.... (at 458pm) when it started up at 502pm it wasn’t working and now I conveniently not speak to live chat. So im stuck with a broken watch. Any suggestions? 

 

 

Moderator edit: subject for clarity

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‎07-19-2020 12:31

‎07-19-2020 12:31

Welcome to the Fitbit Community, @Meledaisy.

 

I appreciate your participation in the Forums and sharing that the heart rate is no longer reading or showing on your Versa 2. Thank you for your efforts to resolve this and for working with our Support team. I am sorry to hear that the issue persists. Since you've been in touch with our Support team regarding this, I've sent this information to them and they will be assisting you further. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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