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Versa 2 heart rate not working properly.

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‎02-19-2021 03:56 - last edited on ‎02-19-2021 15:47 by Fitbit Moderator

‎02-19-2021 03:56 - last edited on ‎02-19-2021 15:47 by Fitbit Moderator

Ever since the latest update, the heart rate sensor has not been working properly. 

 

Moderator Edit: Clarified subject

 

 

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‎02-19-2021 04:06

‎02-19-2021 04:06

Seems like this is quite a common issue. following the recent updates, if it was working fine before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

 

Author | ch, passion for improvement.

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‎02-19-2021 15:50

In response to Guy_

‎02-19-2021 15:50

Hi @Allylyn11, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To better assist you with your heart rate tracking concern, can you please elaborate? In which way is your Versa 2 heart rate sensors not working as they should? When was the first time you experienced this issue and how many times since then? Is your Fitbit not tracking heart rate data at all or is it but inaccurately? In the meantime I receive your answers, please restart your device and let me know how it goes.

 

Looking forward to your reply. 

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