Versa 2 heart rate not working

[Grannyjoy]

The Heart rate function on my Versa 2 stopped working, when it doesn’t work it doesn’t recognize exercise or sleep,  it’s basically just a step counter and watch.

Any suggestions?

Moderator edit: Updated subject for clarity. 

[Guy_ · Accepted solution]

Hi @Grannyjoy  - you could try a Shutdown from the watch Settings menu. Wait 10 seconds before placing on the charger to restart it and charge it.

And in the watch Settings menu check that the heart rate option is On.

[Grannyjoy]

Hi Guy,

Thank you for your suggestion I do appreciate it, unfortunately it didn’t work for me 🤷‍:female_sign:

[AndreaFitbit]

Thanks for getting back to us @Grannyjoy and for your assistance @Guy_. I´m sorry to hear that your Versa 2 heart rate stopped working and thank you for following the steps that @Guy_ mentioned @Grannyjoy.

I noticed that you already got in touch with our Support Team and that they have already assisted you. 

Keep on visiting the forums. 

[rweav]

I am having the same issue. Was Fitbit able to help you with another solution? Thanks!

[Grannyjoy]

No I chatted with a rep at Fitbit and he couldn’t help, it’s still under warranty but it’s not covered and it might be covered by purchased extended warranty but the only way to know that is to file a claim. So no absolutely no help whatsoever 🤷‍:female_sign:

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[AndreaFitbit]

Thanks for getting back to us @rweav. Which steps have you followed in order to solve this?

@Grannyjoy, I'm sorry to hear about your experience. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[rweav]

Well that stinks! I'm in the same boat. I've had 3 different types of Fitbits over the years, and this one has given me more trouble. I might need to start looking elsewhere. Good luck!

[rweav]

Steps I've tried to get back the heart rate function - 

I manually synced, did a restart on my watch, removed the app and reinstalled, switched off and on the Bluetooth, and made sure the watch was fully charged and up to date, and did a Factory reset. I always clean my watch as instructed, the band is snug and sits against my wrist as it always has. I've also gone into the settings on the watch and turned off and on the heart rate, I have checked the settings for heat rate in the app (auto and sync), I have logged in to my account -> settings -> to my watch and there is not a place for me to check the heart rate. I have also shutdown my watch through the watch face under settings. No luck!

[AlbertaRunner]

That happened to me 2 weeks ago. Just stopped working out of the blue. My Versa 2 doesn’t even calculate calories during my runs. Very frustrating. I’ve been a Fitbit user for almost 10 years and have had 6 different watches over the course. I think I’ll be switching brands as the Fitbit watches just don’t last. Very disappointed for sure. 

[Grannyjoy]

I also have had several Fitbit watches and they never last very long. I’m off to try something else 🤞Thanks for your input

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[AndreaFitbit]

Thanks for getting back to us and for describing the steps you have followed in order to get your watch's heart rate working @rweav. 

Welcome, @AlbertaRunner. I'm sorry to hear about your Fitbit Versa 2.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you for your comment @Grannyjoy. I know how frustrating this could be and I appreciate your feedback. 

Keep on visiting the forums. 

[Yvonne.M]

Yeah seems to be a common theme that it stops working within a month or two after your warranty runs out. Very disappointed this is my third fitbit watch. Won't be buying another one.

[AndreaFitbit]

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I'll close this thread because it's becoming a little off topic. Please keep our Community Guidelines in mind when you visit the Fitbit Community, and thank you for helping us to keep these forums as a welcoming and constructive place for all members.

If you have more questions feel free to open a new thread.