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Versa 2 heart-rate "light" is off

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‎06-21-2021 17:25 - last edited on ‎06-22-2021 16:05 by Fitbit Moderator

‎06-21-2021 17:25 - last edited on ‎06-22-2021 16:05 by Fitbit Moderator

My Versa 2  HR light on the back of the device has turned off. Now I don't get BPM or sleep data. Problem started 4 days ago. I've done the reset several times, and each time it works for about 30 minutes and the green light comes back on.  This is my 4th fitbit device, and none have them lasted past 2 years. That's almost $1,000 worth of "pedometers" in the past 6 years. Pretty pricey problem

 

Moderator edit: updated subject for clarity

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‎06-22-2021 16:04

‎06-22-2021 16:04

Thank you for visiting the Fitbit Community, @Sicka98.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

Please turn off and back on the heart-rate sensor. For instructions on how to navigate your watch, please visit this article.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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