01-18-2020
13:21
- last edited on
01-22-2020
04:28
by
JuanJoFitbit
01-18-2020
13:21
- last edited on
01-22-2020
04:28
by
JuanJoFitbit
I've found and read several posts on this topic. I've done multiple factory resets, changed the positioning several ways, bands, tightness/looseness, etc. My HR only reads accurately about 20% of the time with exercise.
I work in the healthcare field and I've cross referenced it with numerous brands of pulse oximetry monitors, bioelectical impedence devices, and on fitness machines themselves (treadmills, recumbent bikes, elipitcals). My Versa 2 is consistently 30-50 beats low.
This is also after the most recent OS update that was supposed to provide more accurate HR readings. I also did not have issues with my Inspire HR before this.
Again I've followed all the "check out this thread" "solution found here" "problem solved" posts. This is unacceptable. My device is just over 3 months old. This seems to have been this way and I just didn't look close enough until I noticed how low my HR was trending with vigorous exercise.
Thoughts? I don't shower or swim with it either.
Moderator edit: updated subject for clarity
01-22-2020 04:27
01-22-2020 04:27
@Cardiattack, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.
Regarding the heart rate accuracy issue that your Fitbit Versa 2 is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email later requesting some information. Please reply to their last email and the'll be happy to follow up and provide a solution.
I'll be around if any question arises.