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Versa 2 heart rate sensor stopped working

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‎12-29-2021 09:46 - last edited on ‎12-30-2021 06:23 by Fitbit Moderator

‎12-29-2021 09:46 - last edited on ‎12-30-2021 06:23 by Fitbit Moderator

So....

The heart rate monitor on my Versa 2 stopped working a week ago. The Green lights are no longer flashing 

I've already tried:

Turning the heart monitor setting off and on (several times)

Checking the App

Turning it off and on as a reboot

Waiting for battery to go flat and re-charging 

Repeating the above after it charged back up to 100%

 

Any other ideas?

 

Moderator Edit: Clarified subject

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‎12-30-2021 06:25 - edited ‎09-01-2023 07:37

‎12-30-2021 06:25 - edited ‎09-01-2023 07:37

Hi there, @LeighWBA. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've exhausted all steps we could've provided here in the forums, please know the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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