Versa 2 heart rate sensor stopped working

[Rebeccarb]

Hi,

My Green light on my fitbit versa 2 is not working, it's not tracking my sleep or heart rate I have tried restarting my watch turning the heart rate on and off reconnecting, restarting my watch whilst on charge going to about in my settings and shutdown still no green light or tacking of sleep or heartrate what else can I try? 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rebeccarb. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not tracking your heart rate. I understand how annoying this can be, I will do my best to help you with this!

As our last resort, I'd suggest performing a factory reset. IMPORTANT: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

To proceed with the factory reset, please try the steps below in the order listed (please make sure that your Versa 2 is no longer paired to your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?