Versa 2 heart rate sensors not flashing

[gw1183]

My Versa 2 LED lights stopped working and it no longer tracks my sleep, zone, or heart rate. I have restarted the watch several times, resynched the watch to the app, cleaned the LED lights with rubbing alcohol, and reset the watch to factory settings. This watch was a fathers day gift which makes it only 6 months old and to stop working already? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @gw1183, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you but I'm here to help you out. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

Looking forward to your reply. Let me know if you have any additional questions.

[gw1183]

I tried the trouble shooting mentioned in the article and I am still not getting aa heart rate or sleep data.

[RicardoFitbit]

Your reply is appreciated @gw1183.

Thanks for trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Lwoodcock858]

Hi 

I am having the same issue, did you get this resolved?  If so any tips ?

Louisr

[IvyEthel1918]

I tried all of the suggested problem solving and it is still not working. Very disappointing as this is a warranty replacement for another Fitbit Versa which stopped working a year ago. Do these fitness trackers only last 6 to 12 months?

[Lwoodcock858]

Mine is the same it was a warranty replacement from Feb 20 And it’s only lasted 9 months until the problems started again.

I am waiting for someone from Fitbit Support to contact me regarding my email which can apparently take up to 7 days.

Wish me luck

Sent from my iPhone

[IvyEthel1918]

Let me know what happens.

Sent from my iPad

[Mig818]

I have the same problem. It seems that LED failure is quite common.  The sensor on my Versa 2 lasted less than a year. If still under warranty, Fitbit will give you the option of 50% off from another product, or receive a cannibalized version of the original product you purchased as new. It seems like this product needs to be recalled.

[Lwoodcock858]

Hi

My Fitbit is out of the 2 year warranty even though it was replaced 10 months ago. They offered me 35% off a new one but I won’t be buying another Fitbit, not going to waste my money off they only last 12 months. Looking at an Apple Watch which is a real shame as I live my Versa just too many problems and cannot afford to buy a new one every 2 year need something that lasts. Very disappointed

Sent from my iPhone

[Rayt2112]

Sounds like we all got suckered in by Fitbit. I’m going to Apple Iwatch if this doesn’t get resolved real quick. 

[Mig818]

Thanks for the reply. They need to recall this product, and take care of their customers. In my opinion, this is borderline fraudulent. I wonder if anyone has reported this. I’m very disappointed.

[Rayt2112]

Me too. I only have one LED light flashing on mine. Not even two years old. I’ve done made up my mind. I’m buying the new Iwatch. The only reason I liked Fitbit was it has a sleep tracker on it that no longer works.  Now Iwatch 6 has it. So bye bye Fitbit. 

[Rayt2112]

I think I know why all the sensors aren’t working. It only needs one or two sensors to record heart rate, steps and sleep data. The other sensor’s aren’t working cause you need to subscribe to the premium service to record your your heart analysis and the full sleep analysis. Since there’s only two sensor’s needed for standard features it’s obvious that sometimes you won’t get a good sleep reading cause the watch moves around away from your wrist. I’m gonna buy another month of premium to see if that’s it. If they all work again I’m gonna cancel my subscription again for I don’t think anyone should have to pay for a service that the watch is intended for. You can pass my information along. Thank you. 

[Mig818]

Thank you so much for your insight. I never thought of it that way. This is so disappointing. I’m very interested in what you find. Many thanks.