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Versa 2 heart rate sensors not working since firmware 35.70.8.0 update

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‎06-21-2020 12:59

‎06-21-2020 12:59

AnyoneeAnyone got this problem? I now also have to deactivate device lock because the sensors at the back are not working anymore. It kept asking for the pin everytime I swipe on the screen since it thinks it's not on my wrist. Is there anyway to revert to the previous firmware? Never had any issues with that one. 

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‎07-15-2020 04:29

‎07-15-2020 04:29

Hi @CaptMango, it's great to see you in our Fitbit Community. I'm sorry to hear about the heart rate sensors issue that your Versa 2 has experienced. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was performed and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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