help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 heart rate sensors not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2021 04:45 - last edited on ‎02-23-2021 15:10 by Fitbit Moderator

‎02-22-2021 04:45 - last edited on ‎02-23-2021 15:10 by Fitbit Moderator

Versa 2 is not measuring heart rate - heart rate is on - I tried turning it on and turning it off - I did a factory reset - a manual sync  - turning heart rate on and off. I have no green lights - all else works fine - 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-23-2021 15:11 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

In response to Guy_

‎02-23-2021 15:11 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hi @Resq352, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with the heart rate sensors of your Versa 2 despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-22-2021 07:54

‎02-22-2021 07:54

Seems like this is a common issue. Possibly due to a recent update, if it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer

‎02-23-2021 15:11 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

In response to Guy_

‎02-23-2021 15:11 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hi @Resq352, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with the heart rate sensors of your Versa 2 despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

Best Answer
0 Votes