This has been an ongoing issue throughout many of the FitBit HR devices. I’ve owned the original HR, the Charge 2, the Versa and now the Versa 2. My very first device (the original HR) is the only one that never had an issue. Every device I’ve owned since has had the HR monitoring failure issue. I’ve even had two failures within the warranty period! If you are fortunate, your device will still be in warranty. Unfortunately they will only honor the remaining, existing warranty for the “new” device they send you. Once the warranty expires, the best you’ll get is a discount on a new model.
My current Versa2 is a replacement for my Versa that had the exact same issue. I was given the Versa2 for replacement since the Versa was no longer being sold. Now, this device, too, has experienced the issue (just within the past couple of months). I don’t know what the ultimate resolution to a multi-year, multi-device issue will be. I could probably recite all of the troubleshooting steps without even looking them up (I know I can follow them without looking them up).
The ONLY reason I have stayed with FitBit is due to its HR and sleep tracking. I have a health-related issue that causes sleep disruption and the device has helped in monitoring my sleeping trends. It has been 5-6 years of repeated issues with the HR functionality. At this point, I decided if another device failed on me, I’d look into replacing it.
If FitBit wants to retain their customer base, they really need to address this on-going, years-old issue. As much as I’ve enjoyed my devices - especially when they are working correctly - I just cannot justify paying so much money to get a new device if it cannot seem to hold to its purported purpose.
Moderator Edit: Content - Promoting
