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Versa 2 heart rate sensors not working

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‎06-15-2020 09:01 - last edited on ‎06-20-2020 15:48 by Fitbit Moderator

‎06-15-2020 09:01 - last edited on ‎06-20-2020 15:48 by Fitbit Moderator

I've had my Fitbit Versa for 2 years. Today the heart rate stopped showing, and the green LED light doesn't come on.

I shut down, reset several times and did a factory reset. Still not working.

Help!

 

Moderator Edit: Clarified subject

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‎06-20-2020 15:48

‎06-20-2020 15:48

Hi @WZhul, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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