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Versa 2 heart rate sensors not working

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‎06-17-2020 08:47 - last edited on ‎06-20-2020 20:40 by Fitbit Moderator

‎06-17-2020 08:47 - last edited on ‎06-20-2020 20:40 by Fitbit Moderator

The Heart Rate Monitor on my Versa 2 suddenly stopped working.

 

I’ve read all the forum posts. I’m not “wearing it wrong”, I’ve cleared data AND factory reset. I’ve deleted the device from the app, and have done all of the standard blah blah blah tech support recommendations.

I’ve been around the tech support block more than once. I recognize a fancy way of saying “turn it off/on and hope that fixes your problem”.

 

Will Fitbit please advise what has actually failed on the device, and when they will provide a real fix? I’d hoped that the most recent update would help, but it did not.

 

jbray

 

Moderator Edit: Clarified subject

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‎06-20-2020 20:39

‎06-20-2020 20:39

Hi @jaymalea, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

 

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‎07-28-2020 07:30

In response to RicardoFitbit

‎07-28-2020 07:30

I am having this same problem, but the customer service assistance provided could not find a solution. I was also just beyond the one year mark for the warranty. Is there no way to have the versa serviced??

 

I have been wearing your watches for five years, but having to buy another $200 watch after one year and not knowing if it will happen again doesn't seem like the best option.

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