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Versa 2 heart rate sensors not working

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‎10-12-2020 17:54 - last edited on ‎10-14-2020 17:15 by Fitbit Moderator

‎10-12-2020 17:54 - last edited on ‎10-14-2020 17:15 by Fitbit Moderator

Hi! Since few days my watch stopped monitoring my heart beat, sleep and oxygen. The light does not work any more. I have searched the community and did every troubleshooting steps mentionned before posting.

Meaning reboot, deactivated and reactivated the function, turn off the watch. I even took it out for few hours and let it sit on my desk!

 

Still, there is no lights at all at the back of my watch. On the screen, there are 2 dotted lines beside the heart instead of the regular heart rate.

 

I did not drop nor bang my watch. It just happened! 

 

Please, could you help me with this issue?

By the way, the watch is less than a year old. I bought it last december.

 

Moderator Edit: Clarified subject

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‎10-14-2020 17:03

‎10-14-2020 17:03

Hi @Bunny-Sun, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort trying some troubleshooting steps before posting over here is also appreciated. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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