Versa 2 heart rate sensors not working

[micklemac]

My Versa 2 heart rate monitor stopped working on device.  Red lights no longer turn on. I tried rebooting 4 or 5 times and still not working. It is a little over a year old. Very disappointing.  Please assist. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @micklemac, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you but I'm here to help you out. To better assist you with this inconvenience, can you please let me know if the heart rate sensors of your device are still flashing or are they completely unresponsive? Did you experience this situation in the past or is it the first time? If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

Looking forward to your reply. Let me know if you have any additional questions.

[micklemac]

The heart rate light is completely unresponsive.  I tried the toubleshooting steps you sent and still not working.

[RicardoFitbit]

Your reply is appreciated @micklemac.

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post. Because you're still experiencing difficulties, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.