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Versa 2 heart rate sensors not working

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‎12-02-2020 03:01 - last edited on ‎12-02-2020 16:30 by Fitbit Moderator

‎12-02-2020 03:01 - last edited on ‎12-02-2020 16:30 by Fitbit Moderator

The heart rate monitor on my Versa 2 has stopped working. I've tried everything i can find on the community site, including a factory reset, but nothing has fixed the problem...

 

Moderator Edit: Clarified subject

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‎12-02-2020 16:30

‎12-02-2020 16:30

Hi @ElliottWozEre, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you but I'm here to help you out. To better assist you with this inconvenience, can you please let me know if the heart rate sensors of your device are still flashing or are they completely unresponsive? Did you experience this situation in the past or is it the first time?

 

To fix this issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

Looking forward to your reply. Let me know if you have any additional questions.

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