Versa 2 heart rate sensors not working

[Heidi435]

Versa 2 not working. Back of watch sensors not working, HR null.

Spoke to someone in advice chat and we turned off HR, did a reboot and sync.

Nothing changed. They said to wear my watch up higher up my wrist. 
After logging off that chat (seemed somewhat useless) I did a factory reset and still nothing. Not really impressed and seeing many other FitBit users having the same issue.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Heidi435, welcome to the Community Forums.

Thanks for bringing this to our attention and for taking the time to share your experience with your Versa 2 and our Customer Support team. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Heidi435]

Thank you for the response.

unfortunately it issue wasn’t resolved.

min hoping somewhere down the line we can find out what’s happening with my watch.