Versa 2 heart rate sensors not working

[Allanhe]

I have done everything I know I can.

Hard factory reset and still not working.  

Also removed it and relinked it to fitbit app heart rate is still not working. 

Strap tight enough.

Also checked the settings and they are set at the correct option.

Anyone else have the same issue? 

There is nothing more I know I can try. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Allanhe, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Allanhe]

They are not responding. Asked for manager nothing. Not good enough!! Horrendous customer service of a loyal customer. Who will no longer be if
not sorted out today.

Moderator Edit: Formatting

[RicardoFitbit]

Your update is appreciated @Allanhe.

I'm sorry to know that you haven't received a reply from our Customer Support team at this moment. As it turns out, I don't have access to your case number to assist you accordingly. That said, please be patient and wait for our Support team to contact you again. Your feedback is appreciated, we are always striving to improve the Fitbit experience with our products and services.

Don't hesitate to contact me back if you have any additional questions.