Versa 2 heart rate sensors not working

[Jessssiiiieeee]

My heart rate tracker isn’t working, there are no green sensors on the back. I’ve shut it down and turned it back on and I have done a factory reset but there are still no green lights

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Jessssiiiieeee, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device. 

I'll be here if further assistance is needed.

[Jessssiiiieeee]

Hey Ricardo, none of the other trouble shooting options are working and I still have no heart rate. Is there anything else I can do?

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Jessssiiiieeee.

I'm sorry to know that you're still experiencing difficulties with the heart rate sensors of your Versa 2 despite trying several troubleshooting steps. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.