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Versa 2 heart rate sensors not working

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‎02-09-2021 10:58 - last edited on ‎02-09-2021 14:52 by Fitbit Moderator

‎02-09-2021 10:58 - last edited on ‎02-09-2021 14:52 by Fitbit Moderator

I have tried all options I have read on here including a full reset.Still no green light on back and not tracking.. It is a little less than a year old. Any help?

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎02-09-2021 14:52

‎02-09-2021 14:52

Hi @Chrs77, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there to fix the heart rate sensors of your Versa 2. Please let me know if the issue persists.

 

I'll be here if further assistance is needed.

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‎02-09-2021 20:00

In response to RicardoFitbit

‎02-09-2021 20:00

I have tried everything that you guys have suggested. I still have no heart rate reading and no light on back of the versa 2. Believe it is still under 1 years since purchased 

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‎02-09-2021 20:17

In response to Chrs77

‎02-09-2021 20:17

Me too! It's driving me crazy and very disappointing 

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‎02-10-2021 06:11

In response to RicardoFitbit

‎02-10-2021 06:11

Absolutely nothing to do with the tracker...Versa 2 owners got screwed with new update once again!

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‎02-10-2021 15:34

In response to Natas

‎02-10-2021 15:34

Hello again, it's a pleasure for me to continue providing assistance with your Versa 2 devices.

 

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post, totally understand how frustrating this matter can be for each of you. Because you're still experiencing difficulties with your devices, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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‎02-10-2021 16:36

In response to RicardoFitbit

‎02-10-2021 16:36

The only offer from support was factory reset and that did nothing but make
me lose everything that I had accomplished today. I work hard daily and had
logged over 6 miles and now all that is gone for absolutely nothing, the
heart rate monitor still doesn't work.
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