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Versa 2 heart rate stays blank

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‎12-09-2021 23:00 - last edited on ‎12-10-2021 12:38 by Fitbit Moderator

‎12-09-2021 23:00 - last edited on ‎12-10-2021 12:38 by Fitbit Moderator

During workouts in Exercise mode, my Versa 2 Heart Rate display blanks momentarily a few times during the Workout. The blanking out occurs more during the beginning of the Workout. I believe the recording of Heart Rate still continues as there is no interruption in the Heart Rate graph throughout the exercise.

What can be done to rectify this?

 

Moderator Edit: Clarified subject

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‎12-10-2021 12:39 - edited ‎11-16-2023 02:03

In response to Guy_

‎12-10-2021 12:39 - edited ‎11-16-2023 02:03

Hi there, @Jim744. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. For more information, see What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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8 REPLIES 8

‎12-10-2021 10:28

‎12-10-2021 10:28

Hi @Jim744 - first try a restart of the watch to refresh it's working state, there may be have been an issue.

You could also try using another clock face in case the one you are using has caused a corruption at some point, if the restart doesn't help.

Author | ch, passion for improvement.

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‎12-10-2021 12:39 - edited ‎11-16-2023 02:03

In response to Guy_

‎12-10-2021 12:39 - edited ‎11-16-2023 02:03

Hi there, @Jim744. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly. For more information, see What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-10-2021 22:16

In response to Guy_

‎12-10-2021 22:16

Thanks, Guy, for your suggestion. If I do a restart will all the past records and data be retained?

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‎12-10-2021 22:20

In response to Jim744

‎12-10-2021 22:20

@Jim744 - it may be advisable to do a sync first but no synced data will be lost.

 

Everything you see in the Fitbit App is already uploaded to the account.

Author | ch, passion for improvement.

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‎12-10-2021 22:21

In response to MarreFitbit

‎12-10-2021 22:21

Thanks MarreFitbit. I think you may be right as my arms do move a lot and quickly during the initial bit of my exercise which is HIIT; and the readings do spike or dip sometime into my exercise. Thanks for the link; I'm better informed now.

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‎12-10-2021 22:24

In response to Guy_

‎12-10-2021 22:24

OK, I got the answer to my question about retention of date: "Restarting your device turns it off and on without deleting any activity data."

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‎12-10-2021 22:28

In response to Guy_

‎12-10-2021 22:28

Thanks. Got it.

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‎06-12-2022 23:30

In response to MarreFitbit

‎06-12-2022 23:30

Does this (not displaying periodically) mean that the heart rate value is just not being displayed (but is still known) or is it really not recognized and thus also not being recorded during that moment (or moments) and thus no value is available for tracking and graphics? Is it at all related to “sweat” that starts to accumulate during a vigorous walk or workout?

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