Versa 2 heart rate stopped working after update

[Gary444]

After latest update heart rate doesn’t work. Refuse to use Twitter for support

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gary444.

Thanks for the details shared in your post. I understand how you are feeling and recommend following our troubleshooting instructions in this help article: What factors can affect my heart-rate reading on my Fitbit device?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

I'll be around if you need further help.

[SunsetRunner]

I have the same issue in my versa and I have tried every support recommendation, from restarting it to disconnecting it from my app and reconnecting it. The light sensor isn’t even coming on. Help please!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I'll be around.