Versa 2 heart rate stopped working

[Cubichi]

Hello AndreaFitbit.  I like to know since you are a Fitbit Moderator if you can let someone in the higher ups know that their last firmware update has cause Versa 2 owners great grief.  This has shut off the sensors and no longer do we have sleep monitoring, heart pulse readings, or oxygen readings. It’s next to impossible to get someone that has knowledge of these issues to help us.  Customer service procedures have done nothing and even a supervisor has done nothing to resolve or escalate this issue.  See what you can do for us. Thank you 🙏🏼 

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Cubichi. I'm sorry to hear that your Versa  2 stopped working after the firmware update.

I  appreciate your comments and understand how frustrating this could be. I noticed that you got in touch with our team and I can't provide a different resolution of what they provided. Our team is always working to solve the issues that appear. 

Thank you for your feedback and participation on the forums.