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Versa 2 heart rate stopped working

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‎01-02-2024 18:24 - last edited on ‎01-05-2024 13:26 by Fitbit Moderator

‎01-02-2024 18:24 - last edited on ‎01-05-2024 13:26 by Fitbit Moderator

Heart rate stopped working on watch 

Moderator Edit: Clarified subject

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‎01-02-2024 18:41

‎01-02-2024 18:41

Hi @Dma1973 - if the watch has a fault ( it can be hardware or software) HR may not show.

To ascertain the cause, swipe up to get to the Today app and see if HR is showing there when wearing the watch if so change clock face which possibly has a fault.

Otherwise go to watch Settings and toggle the HR off/on and then hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If none of this helps. It is probably a watch fault.

You can always chat more via the Fitbit App, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

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