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Versa 2 heart rate stuck in cardio

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‎08-23-2020 12:56 - last edited on ‎08-24-2020 14:15 by

‎08-23-2020 12:56 - last edited on ‎08-24-2020 14:15 by

I’ve reached out to customer support and they’ve started to try to figure this out but haven’t been able to help me yet. My Fitbit for the last 16 hours or so has decided my heart rate is always between 125 & 140, so I was doing cardio in my sleep last night! I’ve restarted my phone and the Fitbit and reset the Fitbit and reinstalled the app and nothing has fixed it. It seems like it’s maybe working ok at first after a restart but as soon as I open the app it kicks up from 70bpm to 130bpm even though I’m sitting at my computer writing. Any one else having this problem? Mines a Versa2 and I have an iPhone 11

 

 

Moderator edit: subject for clarity 

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‎08-24-2020 14:20

‎08-24-2020 14:20

Welcome to the Fitbit Community, @amberthebamber.

 

I appreciate your participation in the Forums and sharing that your Versa 2 is not tracking your heart rate accurately. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Our Support team confirmed that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

You can find more information about the heart rate tracking at How do I track my heart rate with my Fitbit device?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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