Versa 2 heart rate stuck

[FarrahS]

My versa 2 heart rate monitor is stuck in 71bpm for 17 days now so I can't get my actual heart rate and won't record my sleep patterns my main reason for the fit bit

[SunsetRunner]

Please try restarting your Versa, @FarrahS . Instructions can be found here. Note: The Back button is the one at the left. 

[PigletW]

The heartrate on my Versa 2 constantly gets "stuck." It will freeze on one heart rate until I restart it, which I do multiple times a day. It also stopped recording my nighttime heart rate and exercising heart rate. Restarting my watch several times a day will reset the real-time heart rate, but has not fixed the sleep or exercise issues. Any chance this is related to a software push for the new community testing initiative?

[Ddutro]

Same problem. The green lights are no longer working. Only when I restart the Fitbit, it will work for a minute

[dlopezuy]

Same problem for me, the lack of acknowledgement from the support team makes me think this is a known issue, probably related to a recent software update.

[PigletW]

Once all of the green lights stop functioning, it means the monitor is fried. Fortunately, mine was under warranty and I was able to get a replacement. It took six weeks before I received it (FitBit uses SmartPost - which is a complete joke) but it finally arrived and has been working without any issues.

[Ddutro]

How long is the warranty?

[PigletW]

The warranty is one year for new units.

[ButterflyFairy]

Still no responses from Fit Bit? Looks like it's been over a month. I'm having this issue, and I really need my heart rate tracked badly!

[PigletW]

Fitbit's customer service isn't the best. You might want to try reaching out to them via social on Twitter and/or Facebook.

[SnorkyMN]

Happening to me now as well.   I opened a case, but seems like I might be out of luck.    Seems like a common problem from what I see in the replies.  My versa is from 2019 so I will probably be out of luck on a warranty replacement.