Versa 2 heart rate to high

[caylott]

Since updating my Fitbit, my heart rate tracks at three times as high 180 - 200 beats. I have tried reset a number of times. Please fix this bug.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @caylott, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

• How do I track heart rate with my Fitbit device?
• What factors can affect my heart-rate reading on my Fitbit device?

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
2. Were you wearing the Fitbit device particularly tight or loose?
3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

[caylott]

Thank you for responding. After updating I took the Fitbit out of its cradle and placed on my wrist as usual. No exercise just sitting. Not to loose or tight. Same fitting as usual. I’ve had this watch two years, same watch bands. 

[RicardoFitbit]

You're welcome @caylott, your reply is also appreciated.

Thanks for the details that were shared with me. Please troubleshoot the heart rate sensors of your Versa 2 following the steps that are specified on: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists. 

I'll be around. 

[caylott]

Hi Ricardo, I have tried these things you suggested. The heart rate is showing even when not wearing the watch.